Help Centre

How do I create an account?

Click "Register" on the login page. Choose "Individual" if you're coaching solo, or "Organisation" if you run a coaching business with other coaches. After email verification, you'll be taken to your dashboard.

How do I add a client?

Go to Clients → "+ Add client". If you enter an email, they'll automatically receive a setup link to create their own account and get started on onboarding.

How do I invite another coach to my team?

Go to Settings and use the "Invite member" form. Enter their email and role. They'll receive an invitation link valid for 7 days. Inviting team members requires the Coach plan.

How do check-ins work?

Clients log check-ins with their bodyweight, macros, and training percentage. The Check-ins tab also shows how many workouts they marked done that week, so you can see engagement at a glance.

Can I archive or delete a client?

Yes — open a client's profile → Settings → Danger zone. Archiving is reversible and keeps all their history. Permanently deleting requires typing their exact name to confirm, and erases their check-ins, workouts, notes, and food logs.

How do I build a workout program?

Go to Programs to create a program, then use the template editor to build out training days from the Exercise Library. Assign the program to a client from their profile.

How does the nutrition barcode scanner work?

On mobile, open Nutrition → "Log food" → "Scan barcode". It looks up the product via Open Food Facts and pre-fills calories, macros, and serving size where available — always review the filled-in details before saving, since not every product has complete nutrition data.

What's included in the free plan?

The free plan includes up to 3 active clients and 30 days of history. Upgrade to Coach for unlimited clients and full feature access.

How do I upgrade my plan?

Go to Billing in Settings. Click "Upgrade to Coach". You'll be redirected to a secure Stripe checkout. The Coach plan includes 1 seat, with additional team seats billed separately.

How do I cancel my subscription or add team seats?

Go to Billing → "Manage subscription". This opens the Stripe customer portal, where you can cancel, update your payment method, or adjust your team seat count. Access continues until the end of your current billing period.

Is my payment information secure?

Yes. All payments are processed by Stripe. Your card details never touch our servers.

Can I invoice my clients through JetFit?

Yes — invoicing, time tracking for your own hours, expense tracking, and leave management are all available for coaches running their business through JetFit, alongside the coaching features.

How do I download my data?

Go to Settings → "Download my data". This exports your account data as a JSON file.

How do I delete my account?

Contact us at admin@vividex.au and we'll delete your account and all associated data within 30 days.